Show All Answers

1. How do I pay my city water bill?

Answer goes here...

2. How do I get a new trash can lid?

Answer goes here...

3. How do I apply for a job with the City?

Answer goes here...

4. My trash didn't get picked up, what should I do now?

Answer goes here...

5. How do I get a garage sale permit?

Answer goes here...

6. How can I see the agenda for an upcoming City Council or Board meeting?

Answer goes here...

Show All Answers

1. When will the new sanitation system take effect?

The new sanitation system will be in effect in early 2023. Exact dates will be announced closer to the new year through all Village wide communication channels. 

2. How many Toters will each property receive?

Each single-family property will receive three (3) color-coded Toters for garbage, paper/cardboard and co-mingled. Commercial establishments will receive one (1) 96-gallon Toter for garbage.

3. What happens if our Toter breaks or gets damaged?

The new Toters are highly durable, but in the event of damage please reach out to Village Administration to obtain a new Toter. More details on how to do this to follow.

4. Will my garbage day change?

No, level of service and schedules will remain the same. The pickup schedule can be accessed on our website or on our MYVOP app under the “Sanitation and Recycling” Tab.

5. Will we still have backyard pickup?

Yes, garbage service will remain as backyard pickup and recycling will remain as curbside pickup.

6. How do we inform the Village if a pickup is missed?

Through the MYVOP APP under service requests, you can report a missed pickup. You can also call the Village of Pelham at 914-738-2015, Option 1 for Sanitation, or email sanitation@pelhamgov.com.

7. How do I know what day to throw things out?

On the MYVOP APP, under the “Sanitation and Recycling” tab, you can access ReCollect, which is a customizable refuse schedule to your personal address and a resource to determine when and how to dispose of various materials.

Show All Answers

1. What is the Toter trash cart program?

The Village is improving the way we collect garbage! Through the Toter trash cart program, the Village will provide each residence and business with Village garbage collection service a Toter trash cart for their garbage collection service starting in December 2022.  The new sanitation trucks coming in 2023 have a mechanical tipper arm on the back to pick up the Toter trash cart and empty it into the truck. The Toter trash carts are the property of the Village of Pelham, provided for use at the specific address.  

2. Why did the Village start the Toter trash cart program?

There are many reasons; the primary ones are:

This new program improves aesthetics at the curbside by giving a single look to the trash containers set out for collection

The trash carts have lids to keep the refuse contained within the cart and critters out.

The tipper on the Sanitation trucks to lift and empty the cart will relieve much of the physical stress on our employees

3. When will the Toter trash cart program start?

It will start in December 2022. Only garbage and recycling in a Toter trash cart with the Pelham Village logo will be collected, with a few exceptions.

4. What size are the Toter trash carts?

Residences will receive three (3) Toter trash carts

One 64-gallon Toter trash cart for garbage

One 64-gallon Toter trash cart for paper/cardboard recycling; and

One 32-gallon Toter trash cart for comingled recycling

Commercial businesses with trash collection services will receive One 96-gallon Toter trash cart. 

5. Is it easy to move?

The Toter trash carts are built with wheels to make the cart's movement easy for the user. Toter has this to say about the design “Rugged wheels make Toter cans easy to maneuver; ergonomic design leads to easy to tilt and roll, even when full.”

6. Will my garbage day change?

No, the schedule will remain the same. The pickup schedule can be accessed here.

7. Does the Toter trash cart belong to me?

It does not; the Toter trash cart(s) are the property of the Village of Pelham and are provided to the serviced address, not to the property occupant.  If you move, the Toter trash cart(s) remain at the property for the next occupant.  As the occupant of the service address, you are responsible for maintaining the Toter trash cart in good condition.

8. How should I place the Toter trash cart on the curb for collection?

9. I only have one small bag of garbage, do I still need to use the Toter?

Yes! Garbage needs to be in the Toter trash cart for collection, even if it is just one small bag. This will help keep our streets and streams cleaner and keep our sanitation crews safer.

10. Should I clean out the Toter periodically?

YES! The Toter should be rinsed out regularly to prevent organisms from growing and it will help prevent "trash juice" from accumulating and it will keep the smell down.  Please do not use chemicals to clean the Toter as they will end up in our storm sewer system and harm our local waterways.  A mixture of vinegar and baking soda is recommended if a simple spray out with a garden hose is not enough.

11. What if something breaks?

For regular wear and tear maintenance of the Toter trash cart the Public Works department will handle the maintenance.

12. What if my Toter trash cart is damaged or goes missing?

You are responsible for the Toter trash cart provided for use at your address.  If the Toter trash cart requires replacement (for reasons beyond normal wear and tear) you will be charged the cost of a new Toter trash cart.